When arranging vehicle transport, most people assume it’s a standard process—pickup, drive, drop-off. But what if your car has unique needs, or your delivery address has specific access limitations? That’s where special instructions come in. So, do transporters accept special instructions? In most cases, yes. But it depends on the type of request, the transport company’s flexibility, and clear communication.
Special instructions can include anything from preferred pickup times, unique vehicle handling requirements, or specific delivery locations. At Carson Shipping, we work closely with clients to accommodate reasonable requests whenever possible, ensuring your shipping experience is smooth and tailored.
Communicate Special Instructions Early and Clearly
The key to having your special requests honored is simple—communicate early. The sooner your transport partner knows about any non-standard needs, the better they can plan.
Here’s how to make your instructions clear and actionable:
* Be Direct and Specific: Instead of saying “please handle with care,” describe exactly what needs to be done, such as “use ramps due to low clearance.”
* Use Written Instructions: Include your requests in your initial quote form or email. Don’t rely solely on verbal communication.
* Confirm Instructions Were Received: Once submitted, follow up to ensure they’ve been documented and acknowledged by the logistics coordinator or dispatcher.
At Carson Shipping, we ask for any special handling notes up front so we can match your vehicle with the right carrier who can fulfill those needs.
Know the Types of Special Instructions That Are Typically Accepted
Not all requests are created equal, but many transporters are happy to work with clients who ask for reasonable accommodations. Here are common types of special instructions that are often accepted:
1. Delivery Time Preferences
Some customers request evening drop-offs or weekend deliveries due to work schedules. While transporters can’t guarantee exact times, they can often aim for a window that fits your needs.
- Non-Standard Pickup or Delivery Locations
If your home is on a narrow street or in a gated community, you may ask the transporter to meet you at a nearby parking lot or other accessible location.
- Vehicle-Specific Handling
If your car has low ground clearance, is a classic model, or has sensitive electronics, you can request special loading and unloading precautions.
- Documentation Needs
Some customers ask that additional paperwork, like customs documents or shipping labels, be included or signed at delivery.
Carson Shipping carefully reviews these types of requests and aligns them with carriers equipped to fulfill them safely and professionally.
Understanding the Limitations Transporters May Have
While many requests are reasonable, it’s important to understand that not all special instructions can be followed, especially if they pose legal, safety, or logistical concerns.
Common limitations include:
- Guaranteed Time-of-Day Delivery: Traffic, road conditions, and scheduling with other customers can affect timing.
- Unauthorized Route Deviation: Drivers are often restricted to specific routes for insurance and fuel cost efficiency.
- Excessive Delays or Holding Times: Transporters may charge holding fees if you’re not available during the agreed delivery window.
- Requests That Require Additional Equipment Not Available: For example, asking for enclosed transport when only open trailers are available on short notice.
This is why it’s so important to work with a responsive company like Carson Shipping. We’ll tell you upfront what’s feasible and offer practical alternatives when necessary.
Work with a Company That Values Personalized Service
The best way to ensure your special instructions are accepted is to partner with a vehicle transport company that values communication and customer care. Not all brokers or carriers take the time to listen—but at Carson Shipping, that’s what sets us apart.
Our process is designed to accommodate the individual needs of every customer, whether you’re shipping a high-value classic, coordinating a cross-country move, or juggling a complex delivery schedule. We listen, advice, and adapt to deliver a stress-free experience.
Ready to ship your car with confidence and clarity? Visit Carson Shipping today and include your special instructions in your quote. Our team will review your needs and provide a solution that fits—because no two vehicle moves are the same.
